{"id":379,"date":"2025-09-07T16:55:37","date_gmt":"2025-09-07T16:55:37","guid":{"rendered":"https:\/\/soumenshopking.com\/?page_id=379"},"modified":"2025-09-07T16:56:30","modified_gmt":"2025-09-07T16:56:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/soumenshopking.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h1 style=\"text-align: center;\">\u2753 Frequently Asked Questions (FAQ)<\/h1>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Welcome to the <strong>Soumen Shopking FAQ page<\/strong>. We\u2019ve answered the most common questions to help you shop with confidence.<\/p>\n<hr \/>\n<h2>1. What type of products do you sell?<\/h2>\n<p>We specialize in <strong>artificial jewellery, imitation jewellery, silver-plated jewellery, and handcrafted jewellery<\/strong> made by skilled Indian artisans.<\/p>\n<hr \/>\n<h2>2. Do you offer Cash on Delivery (COD)?<\/h2>\n<p>\u2705 Yes, we offer <strong>Cash on Delivery<\/strong>. However, a <strong>\u20b9200 COD charge<\/strong> applies.<br \/>\n\ud83d\udcb3 Prepaid orders enjoy <strong>FREE shipping<\/strong>.<\/p>\n<hr \/>\n<h2>3. How long will delivery take?<\/h2>\n<ul>\n<li>Standard delivery time: <strong>5\u20137 business days<\/strong> (depending on location).<\/li>\n<li>Remote or rural areas may take longer.<\/li>\n<\/ul>\n<hr \/>\n<h2>4. Do you ship outside India?<\/h2>\n<p>Currently, we <strong>only deliver within India<\/strong>.<\/p>\n<hr \/>\n<h2>5. How can I track my order?<\/h2>\n<p>Once your order is shipped, we\u2019ll send you a <strong>tracking ID<\/strong> via SMS\/Email\/WhatsApp. You can track your package online until delivery.<\/p>\n<hr \/>\n<h2>6. What is your return and exchange policy?<\/h2>\n<ul>\n<li>\u2705 <strong>Exchange Available<\/strong> within <strong>7 days<\/strong> of delivery (unused &amp; in original packaging).<\/li>\n<li>\u274c <strong>No returns or refunds<\/strong> are accepted.<\/li>\n<\/ul>\n<hr \/>\n<h2>7. Who bears the shipping cost for exchange?<\/h2>\n<p>The customer needs to bear the shipping charges for exchange, unless the product received is <strong>damaged or defective<\/strong>.<\/p>\n<hr \/>\n<h2>8. How can I contact customer support?<\/h2>\n<p>\ud83d\udce9 <strong>Email:<\/strong><br \/>\n\ud83d\udcde <strong>Phone\/WhatsApp:<\/strong> +91-<\/p>\n<hr \/>\n<h2>9. Are your products durable?<\/h2>\n<p>Yes \ud83d\udc4d Our jewellery is crafted with high-quality materials. With proper care (avoiding perfumes, water, and rough handling), the shine and finish last a long time.<\/p>\n<hr \/>\n<h2>10. Do you offer customised jewellery?<\/h2>\n<p>Yes, we also provide <strong>custom jewellery designs<\/strong> on request. Please contact us directly for details.<\/p>\n<hr \/>\n<p>\u2728 Still have questions? Contact us anytime and our team will be happy to assist you.<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u2753 Frequently Asked Questions (FAQ) &nbsp; &nbsp; Welcome to the Soumen Shopking FAQ page. We\u2019ve answered the most common questions&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-379","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/soumenshopking.com\/index.php\/wp-json\/wp\/v2\/pages\/379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soumenshopking.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soumenshopking.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soumenshopking.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soumenshopking.com\/index.php\/wp-json\/wp\/v2\/comments?post=379"}],"version-history":[{"count":1,"href":"https:\/\/soumenshopking.com\/index.php\/wp-json\/wp\/v2\/pages\/379\/revisions"}],"predecessor-version":[{"id":380,"href":"https:\/\/soumenshopking.com\/index.php\/wp-json\/wp\/v2\/pages\/379\/revisions\/380"}],"wp:attachment":[{"href":"https:\/\/soumenshopking.com\/index.php\/wp-json\/wp\/v2\/media?parent=379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}