❓ Frequently Asked Questions (FAQ)

Welcome to the Soumen Shopking FAQ page. We’ve answered the most common questions to help you shop with confidence.

1. What type of products do you sell?

We specialize in artificial jewellery, imitation jewellery, silver-plated jewellery, and handcrafted jewellery made by skilled Indian artisans.

2. Do you offer Cash on Delivery (COD)?

✅ Yes, we offer Cash on Delivery. However, a ₹200 COD charge applies.
💳 Prepaid orders enjoy FREE shipping.

3. How long will delivery take?

• Standard delivery time: 5–7 business days (depending on location).
• Remote or rural areas may take longer.

4. Do you ship outside India?

Currently, we only deliver within India.

5. How can I track my order?

Once your order is shipped, we’ll send you a tracking ID via SMS/Email/WhatsApp. You can track your package online until delivery.

6. What is your return and exchange policy?

• ✅ Exchange Available within 7 days of delivery (unused & in original packaging).
• ❌ No returns or refunds are accepted.

7. Who bears the shipping cost for exchange?

The customer needs to bear the shipping charges for exchange, unless the product received is damaged or defective.

8. How can I contact customer support?

📩 Email:
📞 Phone/WhatsApp: +91-

9. Are your products durable?

Yes 👍 Our jewellery is crafted with high-quality materials. With proper care (avoiding perfumes, water, and rough handling), the shine and finish last a long time.

10. Do you offer customised jewellery?

Yes, we also provide custom jewellery designs on request. Please contact us directly for details.

✨ Still have questions? Contact us anytime and our team will be happy to assist you.